FAQs
How do I place an order?
Simply browse our collection, add your desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Can I change or cancel my order?
Orders may be modified or cancelled within 24 hours of purchase. Please contact us as soon as possible. Once an order has entered processing or has been dispatched, changes may no longer be possible.
Will I receive an order confirmation?
Yes. Once your order is placed, you will receive an order confirmation email containing your order details.
Where do you ship?
We currently ship within the United Kingdom only.
How much does shipping cost?
We offer free shipping on all orders within the United Kingdom.
How long does delivery take?
Orders are processed within 1–2 business days. After dispatch, delivery typically takes 3–5 business days.
Which courier do you use?
We partner with Royal Mail to deliver orders safely and reliably across the United Kingdom.
How can I track my order?
Once your order has been shipped, you will receive a tracking number by email. Tracking information may take up to 24 hours to become active.
What should I do if my order is delayed?
If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate the matter with the carrier.
What is your return policy?
We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.
What items are eligible for return?
Returned items must be unused, unworn, in their original condition, and include all original packaging and tags.
How do I start a return?
To request a return, please email us at info@malaikafashions.shop with your order details.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Do you charge restocking fees?
No. We do not charge any restocking fees.
How long does it take to receive a refund?
Approved refunds are processed within 10 business days after the returned item has been received and inspected.
Can I exchange an item?
The quickest way to exchange an item is to return the original item and place a new order for the desired product.
Which payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express (AMEX)
- Discover
- JCB
- Diners Club
- Maestro
Is my payment information secure?
Yes. All transactions are protected using SSL encryption and secure payment processing systems that comply with industry security standards.
In which currency are prices displayed?
All prices on our website are displayed in British Pounds Sterling (GBP £).
Are taxes included in the prices?
Yes. All applicable taxes are included in the displayed product prices.
What should I do if I receive a damaged or incorrect item?
Please contact us immediately with photos of the issue. We will review the situation and provide a suitable resolution.
Are all items subject to availability?
Yes. Product availability may change without notice. If an item becomes unavailable after purchase, we will contact you promptly.
Contact Us
Address: 50 Henrietta St, Birmingham B19 3PS, United Kingdom
Phone: +44 121 233 9400
Email: info@malaikafashions.shop
Opening Hours:
Monday - Friday: 10 AM–7 PM
Saturday: Closed
Sunday: 10 AM–2 PM
Time Zone: (GMT+00:00) Greenwich Mean Time (London)